Customer Assistance

Our Guarantee

At Rogue, we believe that your satisfaction is our key to success.

If for any reason you are unhappy with your purchase, let us know! We will remedy the problem. If you are not 100% satisfied, merchandise can be returned unworn for exchange, credit or refund within 15 days of receipt. Shipping fees are not refundable.

Any Questions Please

E-Mail us at:

Out Of Stock Policy

If an item you ordered is out of stock, we will notify you immediately. If we cannot fill your order within 30 days, we will ask you if you want the item when it becomes available. In some cases, with your permission, we may send you a substitute garment of equal or greater value at no additional cost.

Sales Tax

Applicable Local Sales Tax will be charged on all Orders Shipped to California, New York and Illinois.

Customer Service Information

Please contact us any time at customerservice@rogue.us.com

Shipping and Handling for the contiguous 48 states

We now offer Expedited Shipping Options (2nd Day Air, Overnight and 1st Am Delivery Options) in addition to offering FREE ground shipping on all orders. When placing your order you can view in the Shopping Cart and Check Out real time quotes on each service option and select the what best suits you.

All orders will ship by UPS.

Place your order by 2:00 PM EST, and your merchandise will usually arrive within 5-7 business days. Delivery outside the contiguous 48 states may take longer.

International Shipping & Duty Policy

We ship all international orders via our international carrier, UPS. The shipping cost will be confirmed on the order summary-this does not include duties or custom fees-see further details below.

All duties on International packages to and from are the responsibility of the customer. If a shipment is returned to us undelivered, we will credit the value of the order less the freight charges in both directions.

Once your goods ship our confirmation emails will include a tracking number, which you can use to track your order on UPS's website:http://www.ups.com.

Further details: you will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges. You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.